To request an article, please fill out the article request form. You will receive an email with a link to your ILLiad account when the article is available for download. The turnaround time is largely dependent upon the loaning institution. Therefore we can't tell you when you will receive the article. However, most article requests are filled within a week.
When filling out the article request form, be careful to complete the information accurately. If you need help reading your citation (e.g., identifying the journal title, volume number, etc), please watch the Reading Citations tutorial or contact a librarian.
You can request books by filling out a book ILL request form. As with article requests, the turnaround time is largely dependent on the loaning institution. That said, you can expect an average book request to take about a week.