The following are four anecdotes that demonstrate some of the reasons why Mr. Fernandes was able to grow his supermarket chain in a sustainable, customer pleasing manner:
The following are comments from former customers and employees
I worked at the store at Campus Plaza in Bridgewater during high school and college. It was a fantastic job and terrible that it went under.
Bob
I liked the square burgers in the cafeteria.
Steve
Best cake donuts in New England.
Maria
They had the most awesome tasting knot rolls.
Robin
I worked at Fernandes in Easton from high school through college in the mid-70's and 80's. It was truly like family. One of my favorite jobs. Met [the owner] a couple of times when he checked in on our store -- a very nice man who took the time to chat with a lowly teenaged bagger.
Tom
"Dirty Old Boston" Facebook page
Commemorating the 250th anniversary of the town of Norton: 1711-1961. [Norton, 1961]
"Fernandes Supermarket reunion organized by former manager". Standard Times. March 2, 2001.
"Grocer Fernandes 'Hall of Famer'". Standard Times. October 17, 1999
"Unionville in Easton, Massachusetts, Bristol County". Historical Images of Easton, Massachusetts. Easton Historical Society in North Easton, MA.
An ad, from an unknown publication and with an approximate publication date between 1960 and 1962, that features Joseph Fernandes and his family.
Image part of archival collection at Ferreira-Mendes Portuguese-American Archives
Ads, unless otherwise noted, are courtesy of Peter Wiggens via the Nostalgic Norton Facebook page
Diario de Noticias on April 27, 1933
Translation:
Taunton, Mass
(from our correspondent)
Jose Fernandes
April 24—This friend of ours from the neighboring town of Norton, one of the organizers of the popular feasts in honor of Our Lady of Loreto, which has been happening for a number of years in that town, has just established a well appointed butcher shop, on the property of the well known house painter Mr. Joao Cardoso, on Winter Street.
The following text has been pieced together from a number of sources, as there is no official history of the founding and running of Fernandes Super Market Inc. Included in this brief history are Marcia's comments about specific aspects of the expansion of the business.
In 1947, his military service and graduation from Boston University, Joseph Fernandes, took over his father's small grocery and butcher shop that had been in existence since 1933. This original store was located on West Main Street in Norton and had been operated by Jose Fernandes and his wife, Rose, with the casual assistance of Joseph and his three sisters, Bemvinda, Mary, and Evangeline. . Mr. Fernandes stated "When I graduated from Boston University my dad asked me to try my hand in the meat industry, so I tried it, and he retired. I opened a small market across the street from where I lived. That’s when it all started."
At the time Joe began as the head of family business, there was a strong economy and population growth. The post WWII period (from 1945- until 1972) was the strongest period for growth and increased standard of living in American history. (Reference: The Rise and Fall of American Growth, by Robert Gordon). My Dad always said he just "got lucky". Having finished business school at BU he was full of confidence along with a hard-working family committed to living the American dream. My Dad told me his 3 sisters worked to help pay his college tuition, and for that he would always be grateful to them. Back then, having "the girls" attend college probably wasn't even considered.
For the next 32 years, he slowly, but assuredly grew the initial single store into a total of 37 Fernandes Super Markets. The family owned the chain from 1947 to 1979, with stores throughout the south coast of Massachusetts and Rhode Island.
He had big dreams even as a young boy riding his bike to deliver groceries around town for his dad. His process was to stay close to his hometown of Norton at first. The second store was in Easton, which was a town close by and where his oldest sister, Bemvinda's, husband (Anthony Pires) was from. They ran that store. From there, he became more strategic in the selection of locations, which was said to be one of the reasons for the success of the chain. As the old adage goes, "location, location, location", especially when it comes to retail and real estate investment. He later placed stores in areas with Portuguese populations (such as New Bedford) where there was good will and "affinity" towards him due his community involvement.
He never talked about facing hurdles per see as he expanded the business. There was not a lot of competition as many of these stores were in small towns with middle income residents. He started building strip malls instead of stand-alone supermarkets to attract more customers to the store. He told me that he did feel bad that the supermarket would often put smaller Mom and Pop stores out of business (like the kind of store his parents started with). Also, there was not enough of a population to sustain a second supermarket, so many competitors would not come in. Ultimately, his family business was challenged by larger more sophisticated supermarket chains, who did go in with the intent to conquer the market. This has been a decades long evolution in retail where it is now dominated by national chains. With the advent of online shopping, retail faces a new era.
In 1979, he sold the family business to Springfield Sugar, a wholesale company who in turn sold the property to SuperValue, a Minnesota company. As of 2020, none of the buildings that housed Fernandes Supermarkets are grocery stores. It is not public knowledge exactly why the chain was sold, however his eldest daughter, Marcia, stated that the union disputes of the 1970s were a cause, and it is known that the chain filed for Chapter 11 Bankruptcy in September 1978. Mr. Fernandes stated in 1999 "We hated to sell it...We enjoyed it. My father used to say 'when you plant flowers make sure you have time to smell them
The following individuals were some of the first employees of the supermarket:
The following is an approximately timeline of the expansion of the chain, note that a union contract in 1974 identifies the business as having 2500 employees.
Skyler writes: Joe, or as I called him, Papa, showed me how one person can positively impact a community and an entire industry. The concept of a grocery store chain was innovative for its time, going from a retail world of single locations with single product focuses (Meat, Bread, etc.) to multiple grocery locations with all food categories under one roof. Fernandes Supermarket employed many individuals in the communities it served, and was part of the wide spread emergence of grocery stores globally, the standardization of the bar code, and large scale supply chain, logistics, and distribution to support this new retail business model. The memory of my grandfather is a constant reminder about the importance of building a scalable business.
Marcia writes "First start of a "supermarket" with my Dad in the middle, flanked by his Dad and his sister Evangeline. Evangeline's husband is in the photo, Joe Fonseca. As well as another brother-in-law, Michael Murphy, who was married to Mary"
Photograph courtesy of Marcia Fernandes
Marcia writes: "I saved this memorabilia from the ribbon cutting of the 28th Store, located in Fall River Mass on10-29-1971. I didn't want to smile because I had braces on my teeth and my parents made me wear a Spanish style dress because the "New Look" of the store "modern Mediterranean". Typical teenage behavior."
Photograph courtesy of Marcia Fernandes
Marcia tells us:
I worked in the bakery as a high school teenager. I began working during the first strike in 1974 as a "scab" in the luncheonette and continued during high school. I attended Babson College as a marketing major and during the summers I worked in quality control and special projects. I did a cost-benefit analysis of the luncheonette and had determined that it was no longer a worthwhile feature given the square footage being used. That drew a lot of backlash.
Donna worked one summer between high school and college (1977) running a chain-wide consumer research project regarding customer satisfaction.
After the sale of the supermarket chain in 1979, both of the Murphy brothers went on to open supermarkets themselves. However, they both eventually moved on to other careers.
Richard Pires was the only family member to continue with Springfield Sugar for a period of time.
This article was front page news in the "Diario de Noticias" on December 19, 1967
Translation:
One thousand employees, of the supermarket chain Fernandes, and their families participated in a Christmas Party offered by the company at the Lincoln Park ballroom, last Sunday. After dinner, Mrs. Rosemary Sutte, director of public relations, proceeded with the handing out of badges to all employees who had been with the company for 20 years. It was the first time that such an event had taken place. Recognized were: Joseph E. Fernandes, president of the company; Anthony T. Pires, vice-president; Michael J. Murphy, vice-president; Joseph M. Fonseca, vice-president; Manuel Gomes, meat buyer; Aurone Lamonthe, bookkeeper; and John Bologna, butcher. The badges have a black and gold background, and three inset diamonds.
After the hand-off, Mr. Fernandes gave his usual annual speech about the past year’s accomplishments and the plans for the future. Mr. Frank Needham, president of the Southeastern Massachusetts Independent Employees Association, gave thanks to the Fernandes family for both the excellent party and dinner.
A variety show and dance followed.
